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How it works
Your Rx, Step by Step
Step 01 Provider Sends Rx Your provider sends your prescription directly to Stonegate Pharmacy to kick off the process.
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Step 02 Stonegate Receives Rx Our team receives your prescription and generates a patient profile in our system for processing.
Step 03 Text to your phone Patient Receives Text Notification A message is sent to the phone number provided on your prescription that includes the price and a registration form link.
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Step 04 Required to proceed Patient Completes Registration Form This HIPAA-compliant form collects demographic and payment information. Your Rx cannot be processed until this form is complete. Please note: if you have filled out this form once, you will not need to fill it out again unless payment or delivery information has changed.
Step 05 Stonegate Begins Processing Rx Once we have everything we need from you, your Rx is officially in motion and you will receive a message confirming that your prescription is in progress.
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Step 06 Patient Can Utilize Patient Portal Track your Rx status at any time via our .
Step 07 Pharmacist Reviews Rx A pharmacist verifies accuracy of Rx details before charging the card on file and compounding.
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Step 08 Payment Is Collected If a card provided is an HSA or FSA card, we will process payment AFTER the medication has left our lab and has been verified by a pharmacist.
Step 09 Lab Compounds Medication A team of highly trained non-sterile and sterile lab technicians compound your patient-specific medication.
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Step 10 Final Verification by Pharmacists Pharmacist confirms accuracy and ensures the highest quality of prescriptions and compounded medications.
Step 11 Free shipping for all compounds! Prep and Package Rx for Shipping Our clerk team prepares shipping labels and ensures fragile, temperature-sensitive compounds are packaged and delivered promptly.
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Step 12 Patient Can Begin Therapy Review all included documentation before starting therapy and ensure storage conditions are met.
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You're on your way to better health.