Return Policy

  1. Stonegate Pharmacy Store Brands: Any unopened and unused Stonegate Pharmacy non-prescription product can be returned for a full refund when accompanied by a receipt.
  2. Refunds can be processed only at the location where the item was purchased
  3. Refunds are payable to the customer in the same tender as the original purchase. Some exceptions apply:
    • Check refunds are payable in cash
    • Debit card (when PIN is entered at debit pad terminal) refund is payable in cash
  4. Returns without a receipt, once approved by Management, are processed as store credit.
    • A valid customer ID is required for all refunds without a receipt
    • Accepted identification: state-issued driver’s license or identification card, U.S. passport, and valid military identification card
  5. Customers receiving compounded medications may be issued a refund upon approval by management on a case by case scenario. Under no circumstances can the medication be returned under federal and state law.